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Terms Conditions & Privacy

Terms and Conditions

A signed and completed credit application is required from all customers requiring goods on credit accounts. 

Retailer should contact us after creating an online account to obtain wholesale price access

The initial order is supplied after payment of a proforma invoice by direct debit, cheque, MasterCard, Visa, or American Express.

Goods are usually shipped by Australia Post or a suitable alternative and the freight cost is at the customer’s expense.

The minimum invoice value is just $150 however we are happy to discuss special orders as needed.

Claims for goods short supplied must be made 7 days from date of delivery.

Terms are strictly 30 days from statement date we offer a 2.75% settlement discount for payments made 14 days from invoice date.

It is a condition of sale that title to goods does not pass to the customer until the invoice is paid in full.

Direct debit National Australia Bank

Acceptance of the goods will be deemed as acceptance of prices charged.

Privacy Policy    

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.    

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.     We will not e-mail you in the future unless you have given us your consent.     We will give you the chance to refuse any marketing email from us or from another trader in the future.     The type of information we will collect about you includes:

your business name, address, phone number and email address

We will never collect sensitive information about you without your explicit consent.     The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.     The personal information which we hold will be held securely in accordance with our internal security policy and the law.    

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Refund Policy

If the products you purchased have a minor failure we will refund, repair or replace at our option.
If the products you purchased have a major failure we will refund, repair or replace at your option.
When you buy products, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.

You will need to provide proof of purchase: original receipt, credit/debit card statement.
You may take advantage of the Refunds Policy by returning the goods by delivery (in which event we will reimburse you the delivery costs).

If you have any questions/comments about privacy, you should contact us on 03 9709 8899



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