In accordance with the Australian Privacy Act 1988, this privacy policy sets out how Waterlyn Pty Ltd uses, discloses and protects any personal information that you provide, or that is collected, when you use this website or that is collected directly from you. We are committed to ensuring that your personal information is protected. By using this website, you give your consent that all personal data collected may be processed in the manner and for the purposes described below.

This policy may change from time to time. You should check this page regularly to ensure that you are at all times aware of the current policy. This policy is effective from April 2020

Collection and storage of information

Waterlyn may collect and process the following data about you:

  • Details of transactions you carry out through our website and the fulfilment of your order including but not limited to; your contact information such as name, address, email address and phone number, fax number.
  • To fulfil your order
  • Payment and bank account details can be sourced from wholesale customers
  • Consumers provide credit card details to complete orders.   This information is not seen or stored by Waterlyn.
  • Wholesale customers can provide credit card details to settle accounts. 
  • If you contact us, we may also keep a record of that correspondence;
  • Other information to help us provide you with improved services

We follow commonly accepted industry standards to protect the personal information you provide to us both during transmission and once we receive it. Please email if you have any questions.

Any information received about you from a third party to fulfil an order is also managed in accordance with this policy.

Usage of information

We use information about you in the following ways:

  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve the website and services;
  • To provide improved customer service;
  • To carry out marketing and statistical analysis;
  • To notify you about changes to our website and services; and
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contact for such purposes.

Access to your personal information

If you would like to access your personal information we hold or would like to change, update, correct of delete any of it, please email We will respond within a reasonable time.


If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint

Disclosure of personal information

Personal information could be disclosed to a third party in the following ways;

  • If a wholesale account is in gross arrears and our Debt Collection Agent was engaged. 
  • Waterlyn uses software applications “Mailchimp” (U.S.) and “Shopify” (Canada) to execute marketing communication and on-line orders respectively.